Cape Town, 6 November 2008
– RCS Personal Finance (RCS), a division of the RCS Group, has
successfully upgraded to the latest version of PIC Solutions’
renowned collections system, CollectSmart.
The RCS Group is an independent financial
services organisation offering retail credit and personal
finance to South African consumers through retail cards,
personal and home loans and other financial services products.
CollectSmart,
formerly known as PCS, is a powerful collections solution, which
combines collections industry best practices, flexible
user-controlled strategy definition, and an intuitive user
friendly collector interface with leading-edge system
functionality. CollectSmart
enables organisations to automatically segment accounts and
apply appropriate strategies, with champion/challenger testing,
and assign specific collector actions. In addition, users are
able to manage appropriate customer interaction through the use
of collections scripts.
CollectSmart,
developed and supported by PIC Solutions, the leading specialist
credit risk solutions company in the EMEA region, was initially
implemented by RCS more than two years ago. This latest version
of CollectSmart provides RCS with increased
flexibility and functionality, enabling RCS to further improve
control and management of the collections process. Such
improvements derive partly from improvements in the allocation
of assignment and collection queues to collections teams.
Version 4.0 of CollectSmart
also provides superior management of collections strategies
through the ability to further segment the collections book,
enabling more detailed reporting as well as faster strategy
turnaround.
Schalk van der Merwe, Executive Director at
RCS, states, “RCS was one of the first organisations to take
advantage of CollectSmart
and it has proved itself as a valuable tool in managing
collections. CollectSmart
has given RCS the ability to intelligently manage our
collections area through the application of best practice
strategies and it provides us with a great ability to maintain
and improve the quality of our debtors’ book. I am looking
forward to RCS continuing to collect smarter with
CollectSmart.”
Stephen J. Leonard, CEO at PIC Solutions,
states, ”The implications of the National Credit Act and the
macro-economic environment dictate that credit providers pay
particular attention to their collections processes and to the
tools they are using. The success of this upgrade project is
testament to the close working relationship between RCS and PIC.”
