PIC Solutions: Consumer Credit Risk Specialists

Careers @ PIC Solutions - ICT Consultant

Job Description: Senior ICT Consultant

Job Title: Senior ICT Consultant
Manager: ICT Specialist
Division: ICT Services
Direct Reports: None

Summary
PIC Solutions provides a wide range of customer management and credit risk consulting solutions that deliver bottom line benefits throughout the entire credit life cycle. It is this focus on the entire customer life cycle, from initial marketing activities right through to portfolio management and charge-off policies, that has made PIC Solutions the leading specialist credit risk management consultancy in the Africa Middle East region.

As part of our network of international alliance partnerships, PIC provides initial and ongoing consulting support for FICO’s TRIAD system. TRIAD is the leading account management system in the world. It is a sophisticated product that combines Software, Behaviour Scoring and Risk Strategies, enabling clients to maximise the profitability of their accounts. This is achieved via effective decision and action policies to control credit limit management, collections on out of order accounts (delinquent, overlimit, credit dormant, etc.), authorisation of POS/ATM transactions, marketing campaigns, card issue/facility renewal and performance based pricing.

PIC Solutions provides consulting support to 9 TRIAD end-user clients in South Africa:

Credit cards: Absa Bank, Standard Bank
Retailers: Edcon, Foschini, Truworths, Woolworths, Ellerine Holdings, HomeChoice
Customer Level: Absa Bank

These clients are serviced from offices based in Cape Town, Dubai and Johannesburg. More than 280 client portfolios across 6 continents use TRIAD to drive more than 44 billion account and customer decisions annually.

The Consultant is a liaison that consults with TRIAD clients regarding day-to-day service, training, strategy design and results analysis. Consultants may be asked to contribute and participate in industry conferences as well as group training sessions. The position requires travel to client and partner sites in South Africa and also the EMEA Region.

Full details of clients and alliance partners can be found on the About Us page of our website.

Requirements
Skills

Develop new systems as required
Liaise with ICT Specialist re systems specifications
Analyse data
Co-ordinate data (normalisation)
Translate systems specifications into technical terms
Design program specifications
Database design
Planning of developmental activities
Programming
Produce and present design documents
Assessment of program against specifications
Facilitate test-run of programs, system and integration testing
Develop enhancements to existing systems as required

Maintenance and Support

Provide ongoing support to clients
Liaise on minor changes
Advise on problems

Project Management

Planning and adherence thereto
Resources allocation
Controlling
Co-ordination of work
User communication
Ensuring quality of delivered solution
Ensuring that all interface/interdependencies are managed
Decide on standards and apply appropriate SDLC management

People Management

Day to day management
Planning & co-ordination
Coaching programmers

General

Logical
Systematic
Attention to detail
Innovative
Analytical
Conceptual
Communication Skills
Business Understanding
Enquiring Mind
Problem-solving skills
Interpersonal skills

Experience

3-4 years experience in programming and design of systems
Experience of a variety of languages and systems is an advantage
Knowledge of the VisionPLUS account processing system and the TRIAD account management system would be a distinct advantage

Education

Minimum of Grade 12 with recognised certificate/diploma in COBOL programming

Training

The initial training period would be for 4-6 months in the Cape Town office, working closely with Senior ICT Consultants and ICT Experts.
After 4-6 months, the trainee would then be gradually given clients as secondary responsibility.
Training would continue on-the-job and would typically be completed after 12 months, when the ICT Consultant would be expected to service a full complement of clients.
This role can lead to the position of ICT Specialist.

Next Steps

If you believe that a dynamic, pioneering risk management solutions company, is of interest to you, then please email your letter of application, CV and details of current salary package to: Careers@PICSolutions.com.