Qualify In Business-to-Business
A process whereby respondents to an advertisement or a mailing are determined (usually by a telephone interview) to be worth a salesman's time and attention. In efficient operations, a telemarketer will qualify an incoming lead before the name is sent to a salesman for action.

Qualifying Ratios
Calculated by the lender as the percentage of income that is spent on housing debt and combined household debt.

Quantum
The amount of money that the plaintiff is seeking to claim from the Defendant.

Quantum Computing
A quantum computer is a device that harnesses physical phenomenon, such as quantum interference, that are unique to quantum mechanics, to realise a fundamentally new mode of information processing. In a quantum computer, the fundamental unit of information (called a quantum bit or qubit), is not binary but rather more quaternary in nature.

Quantum Leap
A big move forward, a positive stride or an improvement.

Query
A question designed to retrieve information from a database. The result can be a count, a cross tab or a report.

Queue
A group of Agents that share a common set of skills. Also called Split, Gate, Agent Group or Skills Group.

Quintile
Segmenting the accounts or applications into 5 even groups, of 20% each.

Quotidian
An event that occurs on a daily basis.

Quotient
The result obtained when one amount is divided by another.